Insurance of Shipments
All shipments valued at $1,500 or more are insured for the value of the shipment when the product is shipped from our facility. Any customer not wanting insurance coverage, must notify us in writing that insurance coverage has been waived. In waiving insurance coverage, the customer assumes full risk and responsibility for the shipment and releases Craig Technologies of all risk and responsibility for the shipment after it leaves our facility.
Wrong Item Purchased:
For products that have been incorrectly purchased, Craig Technologies will do it’s best to accommodate the return and replacement of the product. According to Craig Technologies product warranty, we may charge up to a 30% restocking charge depending upon the type of product to be returned. In some cases where the product is made special for the customer, we unfortunately may be unable to accept a return. As each situation can be different, the Management of Craig Technologies will take into consideration all aspects of the sale, and will do it’s best to accommodate the need of our customer’s.
Return of Product – Defective or Wrong Item shipped:
In all cases the customer must contact our sales office to notify us of a problem associated with the product received. You may be asked to submit supporting information to your claim. You will be provided with an authorization number to return the product and advised as to how we wish to have you return the product. Craig Technologies will accept all freight charges for return of product. In cases where replacement product is required immediately, we will do our best to ship the correct product immediately if available using a freight method required, accommodating your need. Any additional cost for freight will be absorbed by Craig Technologies. If we have to remanufacture product, your product will be listed as a “hot order”, and will be pushed ahead of other manufactured items in order to assist you in every way to get correct product. Upon return of product, we will issue credit and re-bill any new product shipped to you.
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Disclaimer: The statements and product information on this web site including all descriptions, sizes, specifications, performances uses, applications and all other product information are based upon information and product data supplied to Craig Technologies, Inc., by the maker or supplier of the material or products. Although the information and statements herein are believed to be accurate, no guarantee of their accuracy is made. The statements and information are included for reference purposes only, and are not intended and should not be construed as either a warranty of any type or representations applicable to the particular application, use or design of the buyer or user of the goods.
In every case, we recommend that the purchaser or user, before using or buying any product, perform their own tests and make their own decision in order to determine to their satisfaction whether the product is of acceptable quality, type and design and is suitable for the particular purpose under their own operating conditions.
The products described herein are sold by Craig Technologies without any warranty as to merchantability of fitness for any particular purpose or design whatsoever, or any other warranty, express or implied, oral or written. Any manufacturer warranty is simply passed through to the purchaser.
Warranty: Craig Technologies, Inc.’s responsibility and liability for any defective products are limited solely to the cost of the defective goods and any such claims must be filed within 12 months of the delivery of the product. In no event shall Craig Technologies, Inc., be liable for any consequential, incidental, special or indirect damages or losses of buyers, arising out of purchases of products or the use or misuse of the products. No representative of Craig Technologies, Inc., has the authority to waive or change the foregoing provisions.
Craig Technologies, Inc., makes no warranties to those defined in the Manguson-Moss Warranty-Federal Trade Commission Improvement Act.